Frequently Asked Questions

1. How do I stay informed about new arrivals, sales, and promotions?

Be the first to know about new arrivals, sales, and promotions, by subscribing to this regard via (customer service email mentioned below or social media platforms).

 

Customer Service Email: service@mellowj.com

Facebook：https://www.facebook.com/MellowJ-109379728186882/

Instagram: https://www.instagram.com/mellowj.official/

Twitter: https://twitter.com/MellowJofficial

2. How long does it take to receive my order?

Your order will be delivered within 8-20 business days of order confirmation. (Weekend delivery is not available.)

3. Do I have to pay customs fees in case of International delivery?

No, you don’t need to pay customs fees.

4. Will VAT be added to my order?

No, we will be glad to take over the VAT.

5. How much will the shipping cost be?

If your order is more than SR199, we will do free shipping. For orders below SR199, we will charge SR20 per order for standard shipping cost.

6. How do I pay for my order?

We only accept Cash on Delivery, and Credit Card. 

7. How do I exchange or return an order?

You shall contact our Customer Service Team to apply for a return first. And they will send you a confirmation email including return instructions and return address. You can do it according to the return instructions.

 

Our Email Service: service@mellowj.com

 

For further details, please visit the below link: Return Policy

8. Do I pay for return/exchange?

If it is a product quality problem, we will return or exchange for free.